Mission, Priorities & Performance Measures
STA Mission Statement:
We are dedicated to providing safe, accessible, convenient, and efficient public transportation services to the Spokane region’s neighborhoods, and business and activity centers;
We are leaders in transportation and a valued partner in the community’s social fabric, economic infrastructure, and quality of life;
We aspire to be a source of pride for the region.
STA Operational Priorities:
1. Safety
Emphasize safety of our customers and employees in all aspects of our operations.
2. Earn and Retain the Community’s Trust
Engender trust and accountability and satisfy and exceed the expectations of citizens, customers, and employees; increase ridership; operate an efficient, cost-effective operation; maintain tight control of operational, administrative, and capital expenditures of public resources; provide service that is responsive and tailored to the area’s needs.
3. Provide Outstanding Customer Service
Provide consistently high-quality service to customers at every interaction with Spokane Transit; be rated by customers, the community, and employees as providing excellent customer service as measured annually in surveys.
4. Employee and Organizational Development
Have a well-trained and highly productive workforce; promote healthy dialogue on important issues; reduce employee injuries.
Performance Measures:
Each of the priorities stated above is tied to a set of objective, measureable Performance Measures. The goals/standards for each measure are set annually and approved by the Board of Directors. Our results are reported quarterly. Links to the most current quarterly report and the list of annual measures are listed below.
2011 Performance Measures: Goals and Objectives
First Quarter 2011 Performance Measures
Second Quarter 2011 Performance Measures
Third Quarter 2011 Performance Measures
2010 Performance Measures: Archived Documents
2011 Annual Strategic Plan:
Spokane Transit's 2011 Annual Strategic Plan was approved by the Board of Directors at their December Board Meeting. To view the plan, click here.
