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Title VI Requirements

Title VI Program Update: 2017 Title VI Update
STA is updating their Title VI Program. Your input is welcomed and encouraged and a Notice of Public Hearing has been announced on the most recent draft. Please contact Gordon Howell at 509 325-6058 or ghowell@spokanetransit.com with questions and comments. Once completed and approved by the STA Board of Directors, the updated program will be made available at this location for review.

Title VI Requirements
The Spokane Transit Authority's (STA) federally approved Title VI program and the key components of the program are listed below.   

Description: Spokane Transit's Title VI program ensures that no person shall on the grounds of race, color, national origin or disability, be excluded from participating in, be denied the benefits of, or be subjected to discrimination under any STA program or activity receiving federal financial assistance from the Federal Transit Administration (FTA).

Summary of Requirements: Application of Title VI Requirements of Federal Financial Assistance of the Federal Transit Administration. Examples:  Nondiscrimination on FTA Projects  

The following examples, without being exhaustive, illustrate the application of the nondiscrimination provisions of this part to projects receiving federal financial assistance under the programs of certain Department of Transportation (DOT) operating administrations.  

1. Any person who is, or seeks to be a patron of any vehicle which is operated as part of, or in conjunction with, a project shall be given the same access, seating, and other treatment with regard to the use of the vehicle as other persons without regard to their race, color, national origin or disability.  

2. No person who is, or seeks to be an employee of the project sponsor or lessees, concessionaires, contractors, licensees, or any other organization furnishing public transportation service as part of, or in conjunction with, the project shall be treated less favorably than any other employee or applicant with regard to hiring, dismissal, advancement, wages, or any other conditions and benefits of employment, on the basis of race, color, national origin, or disability.  

3. No person or group of persons shall be discriminated against with regard to the routing, scheduling, or quality of transportation service furnished as part of the project on the basis of race, color, national origin, or disability.  Frequency of service, age and quality of vehicles assigned to routes, quality of stations serving different routes, and location of routes may not be determined on the basis of race, color, national origin, or disability.  

4. The location of projects requiring land acquisition and the displacement of persons from their residences and businesses may not be determined of the basis of race, color, national origin, or disability. Click on the links below to view the official STA 2011-2013 Title VI Program documents.  

STA Title VI Complaint Policy (Notice of Rights under Title VI)

Spanish STA Title VI Complaint Policy

Russian Title VI Complaint Policy

Final STA Title VI Program

Attachment A: LEP Plan

Attachment B: Fixed Route Analysis

Attachment C: Board of Directors Meetings and Public Hearings

Attachment D: Minority and Low Income Demographic Data

Attachment E: STA 2013 Passenger Survey Results Summary


Procedures for Filing a Complaint: A complaint must be filed within 180 days after the date of the alleged discrimination and it is recommended that complaints be initially filed with The Community Ombudsman, Spokane Transit Authority, 1230 West Boone Avenue, Spokane, WA  99201, or electronically at the following link: Title VI Questions & Comments

In cases where the complainant is dissatisfied with the resolution by STA, the same complaint may be submitted to the Federal Transit Administration.  

Complainants may submit written complaints to the FTA Director, Office of Civil Rights, the FTA Region Ten Civil Rights Officer, and/or the Departmental Director of Civil Rights at the following addresses:  

Director, Office of Civil Rights
Federal Transit Administration
400 Seventh St. SW, Rm. 7412
Washington, DC 20590  

Federal Transit Administration
915 Second Ave., Ste. 3142
Seattle, WA 98174  

Departmental Director of Civil Rights
Office of the Secretary
Department of Transportation
400 Seventh St. SW, Rm. 10215
Washington, DC 20590

In cases where the complainant is unable or incapable of providing a written statement, but wishes DOT to investigate alleged discrimination, a verbal complaint of discrimination may be made to the FTA Director, Office of Civil Rights, or the FTA Region Ten Civil Rights Officer.  The complainant will be interviewed by an FTA Civil Rights official authorized to receive complaints.  If necessary, the FTA Civil Rights official will assist the person in converting verbal complaints to a written statement.  All complaints must, however, be signed by the complainant or his/her representative.  

The Federal Transit Administration will answer all complaints within 10 working days.

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