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Connect Fare System Help & Support

Thank you for your interest in the Connect fare system.

If you need immediate assistance during business hours, please call (509) 328-RIDE (7433).

If you would like to contact STA by email, please enter your question or comment using the form below. We will be in contact within two to three business days.

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Customer Service:

STA Plaza

701 West Riverside Avenue Spokane, WA 99201

Service Counter Hours:

Monday – Friday: 7:00 a.m. to 6:00 p.m.
Saturday:  Noon to 5:00 p.m.
Sunday & Holidays: closed

Call Center Hours:

Call (509) 328-RIDE (7433), TTY 711
Monday-Saturday: 7:00 a.m. to 7:00 p.m.
Sunday & Holidays: 8:00 a.m. to 6:00 p.m.

Common Questions

Legacy paper passes will continue to work until the value on them is depleted. 

The fares at colleges will continue to work the same after October 1, 2022, until the school has made a plan to switch to the new system. After October 1, colleges will be coordinating with STA to determine the timing for switching over to the new Connect system and will make an announcement on when that switch will occur.

Employer smart card programs can transition to the new Connect card system as early as October. Current employer smart cards will continue to work until STA has worked with the employer to transition their employees to the new card system.

UTAP programs will continue to work the same. Single-use passes will be available as a Day Pass, 7-Day Pass, and 1-Ride Pass which is good for a two-hour window.

Riders can pay cash to ride the bus without using a Connect card. However, STA encourages cash users to add their money to a Connect card so that they have the opportunity to benefit from daily and monthly fare capping savings. Cash can be added to a Connect card at STA Plaza or at a participating retail location.

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