Connect Fare System Help & Support

Thank you for your interest in the Connect fare system.

If you need immediate assistance during business hours, please call (509) 328-RIDE (7433).

If you would like to contact STA by email, please enter your question or comment using the form below. We will be in contact within two to three business days.

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Customer Service:

STA Plaza

701 West Riverside Avenue Spokane, WA 99201

Service Counter Hours:

Monday – Friday: 7:00 a.m. to 6:00 p.m.
Saturday:  Noon to 5:00 p.m.
Sunday & Holidays: closed

Call Center Hours:

Call (509) 328-RIDE (7433), TTY 711
Monday-Saturday: 7:00 a.m. to 7:00 p.m.
Sunday & Holidays: 8:00 a.m. to 6:00 p.m.

Common Questions

STA accepts Visa, MasterCard and Discover at STA Plaza and online in the STA Connect App or Connect account website. Please note, EBT is no longer accepted as fare payment at STA Plaza.

Legacy paper passes will continue to work until the value on them is depleted. 

The fares at colleges will continue to work the same after October 1, 2022, until the school has made a plan to switch to the new system. After October 1, colleges will be coordinating with STA to determine the timing for switching over to the new Connect system and will make an announcement on when that switch will occur.

Employer smart card programs can transition to the new Connect card system as early as October. Current employer smart cards will continue to work until STA has worked with the employer to transition their employees to the new card system.

UTAP programs will continue to work the same. Single-use passes will be available as a Day Pass, 7-Day Pass, and 1-Ride Pass which is good for a two-hour window.

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