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If you would like to view this website in another language, click on the Translate link at the very top of the webpage. This will load the Google Translate program and allow you to view all the content throughout this website in whatever language you choose.

If you need further language assistance please contact:

Si necesita idioma ayuda póngase en contacto con:

Susan Millbank, Community Ombudsman and Accessibility Officer

Spokane Transit

1230 W. Boone Avenue

Spokane, WA 99201

To view Federal Title VI information, click here.

For both riders and non-riders, Susan Millbank, the Spokane Transit Ombudsman and Accessibility Officer, works to remove barriers so people can share ideas and experiences with STA. So, what does that mean to you?Susan Millbank

If you have a question about STA, but don’t know who to ask, call Susan. She works to assure that STA’s practices are understandable, fair and reasonable. If she doesn’t have the answer, she will find it, or connect you with an employee who does.

Maybe you have a complaint, but want to remain anonymous. Susan works independently, impartially, and confidentially. She will respect your wishes.

Do you have an idea for improving STA? Great! Susan compiles and brings forward citizen suggestions for STA. While not every idea can be put into action, Susan can explain how STA made its decision.

The office of STA Ombudsman and Accessibility Officer is just one way Spokane Transit demonstrates its commitment to excellent customer service and open and accountable government.



Susan Millbank
STA Ombudsman and Accessibility Officer
(509) 325-6094 – voice
Relay 711 – TTY

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