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Ombudsman and Accessibility Officer

Emily Arneson joined Spokane Transit in June 2017, after seven years practicing law in Tacoma and Spokane. She brings legal experience in employment discrimination, elder law, public accommodation, and open government issues. Emily graduated from Whitman College with a bachelor’s degree in Sociology, and obtained her juris doctorate degree from the University of Washington School of Law. In 2017, Emily was selected by the Washington State Bar Association as Outstanding Young Lawyer of the Year for her noteworthy contributions to the legal community, particularly the community of young lawyers, during her initial years of practice.

For both riders and non-riders, Emily Arneson works to remove barriers so people can share ideas and experiences with STA. So, what does that mean to you?

If you have a question about STA, but don’t know who to ask, call Emily. She works to assure that STA’s practices are understandable, fair and reasonable. If she doesn’t have the answer, she will find it, or connect you with an employee who does.

Maybe you have a complaint, but want to remain anonymous. Emily works independently, impartially, and confidentially. She will respect your wishes.

Do you have an idea for improving STA? Great! Emily compiles and brings forward citizen suggestions for STA. While not every idea can be put into action, Emily can explain how STA made its decision.

Do you need specific information regarding the ADA and its application at Spokane Transit?
Please see the information provided at: ADA Notice, Request for Reasonable Modification, Complaint of Discrimination Based on Disability.

The office of STA Ombudsman and Accessibility Officer is just one way Spokane Transit demonstrates its commitment to excellent customer service and open and accountable government.


Emily Arneson
STA Ombudsman and Accessibility Officer
(509) 325-6094 – voice
TTY WA Relay 711

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