Customer Service Representative
Job Summary
Spokane Transit Authority is looking for a well-qualified Customer Service Representative to help us to meet our quality service goals for the expanding needs of our Customer Service department. As a Customer Service Representative, you will be responsible for providing excellent customer service as you assist customers with their accounts, respond to public inquiries, provide route and schedule information in person, over the phone, and email. You will handle cash, checks and credit cards as customers purchase fare and other revenue items. STA is looking for an individual with a positive attitude and upbeat personality, to be a valued member of the Customer Service team. If you would like to serve your community, believe in diversity, and can be empathetic to the many situations you will see and hear, then this is the job for you!
Our Benefits
In addition to the career opportunity and competitive wage, we also offer an excellent benefits package that includes:
- Wage range $22.39 – $29.03 per hour
- Annual pay step increases up to the top step
- Robust medical plans with affordable monthly premiums
- Dental plan with affordable monthly premiums
- WA State Public Employee’s Retirement System (PERS) defined benefit plan
- Health Reimbursement Arrangement (HRA) employer contribution of $25/month
- Basic life and long-term disability insurance
- Competitive vacation & sick leave
- Free bus transportation for employee and qualified dependents
Examples of Duties
- Showcase your skills as a positive and outgoing customer service ninja!
- Serve a diverse cross section of our community with a wide range of personalities
- Address questions and resolve customer concerns in person and via phone
- Keep accurate records and files associated with sales
Education and Experience
- One year of customer service experience as a Customer Service Representative in a service environment or related field
- Experience as a cashier or in a call center is desirable
- Availability to work any shift including weekends and holidays (Between the hours of 7 AM – 7 PM)
- Ability to exercise patience, empathy, and desire to reach positive outcomes
Interested in Applying?
Qualified individuals are strongly encouraged to apply using the link below. In order to receive consideration Please include a Cover Letter and Resume as an attachment to your online application. If you have questions regarding this position or need assistance, please contact David Cooper, HR Specialist, via email [email protected] This position is open until filled.
Spokane Transit is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of age, disability, ethnicity/race, national origin, religion, gender, gender identity, sexual orientation or veteran status.
