Operations Technology Manager

Job Summary

The Operations Technology Manager serves as STA’s SME for all Fixed Route Transportation technology and software solutions. Collaborating with users, vendors, and other departments, you will implement solutions, test functionality, and deliver training on the various technologies utilized by next day scheduling, payroll, dispatch, and real-time fleet operational management and communication. In this role you will work to ensure and manage the flow of data and data visualization, reporting, and SQL statements. Due to the real time nature of these applications, the position requires a commitment and ability to provide occasional support on short notice whenever it is required, day or night, any day of the week.

Ideal Candidate Profile

  • Familiar with Transit Master, Trapeze, Power BI, and other transit related software and hardware
  • Solid foundational knowledge of relational databases
  • Knowledge and Ability to write SQL statements
  • Experienced in leading and collaborating with cross-functional teams and work-groups
  • Experienced in developing and delivering training to end users
  • History of troubleshooting and testing software issues and validating solutions by creating test scripts
  • Knowledge of or experience with Visual Basic preferred

Our Benefits

Salary range $72,750 – $97,492
Robust medical plans with affordable monthly premiums
Dental plan with affordable monthly premiums
Washington State Public Employee’s Retirement System (PERS) defined benefit plan
Health Reimbursement Arrangement (HRA) employer contribution of $50/month
Basic life and long-term disability insurance
Competitive vacation & sick leave
Free bus passes for employees and dependents
Free workout facility
Cell phone carrier discount
Gym membership discount

Examples of Duties

  • Develop and implement initial and on-going training needs for all Fixed Route personnel in the use of hardware and associated software applications.
  • Develop and maintain standard operating procedures in the use of software applications.
  • Install, maintain, and support operation of dispatch, timekeeping, timesheet processing, work force management, yard management and other related software applications for the daily operations of Fixed Route services. Identify software related problems and review related information to develop and evaluate options and implement solutions.
  • Monitor and modify system parameters to optimize performance and adapt to contract changes as needed.
  • Program, maintain and update Intelligent Decision Support (IDS) rules and action plans.
  • Provide excellent customer service to all customers both internally and externally.

Education and Experience

Bachelor’s Degree in Information Systems or related field and one year of related transit experience; or an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job. Experience with SQL query writing required. Extensive Experience within the Microsoft Office environment, particularly Outlook, PowerPoint, OneNote, Word, and Excel. Understanding of TM or other ERP systems. Experience with AutoCAD and Microsoft Project preferred. Ability to quickly learn new software programs.

Interested in Applying?

Qualified individuals are strongly encouraged to apply. Cover letter and resume are required with your online application. If you have questions regarding this position or need assistance, please contact Andrew Tackett, HR Specialist, via email [email protected] This position is open until filled.

Spokane Transit is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of age, disability, ethnicity/race, national origin, religion, gender, gender identity, sexual orientation or veteran status.

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