What is Paratransit?

Paratransit is a wheelchair-accessible shared ride transportation service for individuals whose disability prevents them from using the regular fixed route buses. This means that a person must be unable, because of a disability, to get to or from the bus stop, get on or off a lift or ramp equipped bus, or successfully travel by bus to or from the destination.

Customer Handbook

To view the STA Paratransit Customer Handbook click here.

Who is eligible for paratransit service?

Eligibility is based on limitations to an individual’s abilities, not just the presence of a disability. Age or the inability to drive are not qualifying factors in and of themselves. All of Spokane Transit’s regular buses are fully accessible and equipped with ramps in order to board passengers who use wheelchairs.

An application for service is required. The application includes a section for verification of your disability from a licensed medical or mental health professional.

It is necessary to complete an application form if you wish to use the paratransit vans. You may obtain an application here, by calling 509-328-1552 or by writing to:

Paratransit Applications
Spokane Transit


1230 W Boone Avenue
Spokane, WA 99201

An applicant will receive an eligibility determination within 21 days of completing the eligibility process. Recertification of eligibility will occur periodically. 


If you have any questions or comments about this application or about paratransit service, please contact Paratransit Services at 509-328-1552. Representatives are available 7 days per week, including holidays, from 8 a.m. to 5 p.m. You can also send an e-mail to [email protected] for more information about STA’s Paratransit Service.

Paratransit User Group (PUG) meetings are held three to four times per year where delegated group members (Paratransit customers and service providers) discuss developments within Paratransit and provide feedback on proposed changes and new processes/technologies impacting the service.  At the beginning of each meeting, there is a designated time for brief public expressions.  Please call 509-325-6016 or e-mail [email protected] for more information.

As vacancies occur within PUG membership, new members will be added to the group.  To be added to the waiting list of potential members, please contact Paratransit at 509-325-6016. 

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