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Performance Measures

Vision Statement

We aspire to be a source of pride for the region.

Mission Statement

We are dedicated to providing safe, accessible, convenient, and efficient public transportation services to the Spokane region’s neighborhoods, and businesses and activity centers.

We are leaders in transportation and a valued partner in the community’s social fabric, economic infrastructure, and quality of life.

Organizational Priorities

Emphasize safety of our customers and employees in all aspects of our operations.

Engender trust and accountability and satisfy and exceed the expectations of citizens, customers, and employees; increase ridership; provide service that is responsive and tailored to the area’s needs.

Provide consistently high-quality service to customers at every interaction with Spokane Transit; be rated by customers, the community, and employees as providing excellent customer service as measured annually in surveys.

Have a well-trained and highly productive workforce; promote healthy dialogue on important issues. Have an active and engaged Board of Directors.

Operate an efficient, cost-effective operation; maintain tight control of operational, administrative, and capital expenditures of public resources; establish reasonable, user-based revenue targets; plan for future operational and capital needs.

Performance Measure Reports

Each of the priorities stated above is tied to a set of objective, measurable Performance Measures. The goals/standards for each measure are set annually and approved by the Board of Directors. Our results are reported quarterly. 

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