Help & Support
STA Questions & Comments
If you would like to contact STA by email, please enter your question or comment using the form below. We will be in contact within two to three business days.
If you need immediate assistance during business hours, please call 509-328-RIDE (7433).
Connect Card Refund Policy: STA does not offer refunds. However, the value on Connect cards does not expire, and customers have the option to transfer the remaining balance to another card if they wish to do so. Please contact Customer Service to transfer value between cards.
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Customer Service:
STA Plaza
701 West Riverside Avenue Spokane, WA 99201
Service Counter Hours:
Monday – Friday: 7:00 a.m. to 6:00 p.m.
Saturday: Noon to 5:00 p.m.
Sunday & Holidays: closed
Call Center Hours:
Call 509-328-RIDE (7433), TTY 711
Monday-Saturday: 7:00 a.m. to 7:00 p.m.
Sunday & Holidays: 8:00 a.m. to 6:00 p.m.
Looking for Something Else?
Public Records Requests
To submit a public records request, please visit STA’s Public Records Portal.
Ombudsman and Accessibility Officer
The Ombudsman can assist you with ADA or other discrimination-related concerns or questions.
Email the Ombudsman at [email protected]
Paratransit Service
Service available for qualified persons with disabilities. For more information and reservations, please call us at (509) 328-1552, TTY 711 or email here.
Hours:
Open seven days a week, including holidays, 8:00 a.m. to 5:00 p.m.
Administration Building
W. 1230 Boone Ave.
Spokane, WA 99201
(509) 325-6000
Rideshare Program
Rideshare is just like carpooling, but with a vehicle maintained by STA.
For more information, be sure to visit our Rideshare by Spokane Transit page, call (509) 326-7665 or email here.
Careers & Job Listings
For employment related questions call (509) 343-1690 or email here.
You can view all current job listings here.