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Online account management

Starting a Connect account is easy and can be done on the website or in the app on iOS or Android. Starting an account gives more access when riding STA!

An account gives you access to full self-service account management features!

Account benefits

Check card balance

Easily check your Connect card balance and ride history online from the website or in the app on your phone. 

 

Add more value online

Add to your Connect card balance with a credit or debit card anywhere you have an internet connection.

Balance protection

Protect the balance on your card if it is lost, damaged or stolen. You can lock your old card and start a new card.

Balance autoload

Autoload will add more value to a card once you reach your minimum balance. 

How to create a Connect account

You can manage your physical Connect cards or virtual eConnect cards on the account website or in the STA Connect app. eConnect cards are completely virtual and available to use only in your mobile phone, and have separate balances and fare capping totals from physical Connect cards. They can be managed under the same account but have different card numbers and pins.

On the web

In the app

Add payment methods

You can save two payment methods in your account, including debit and credit cards. 

Want to pay with cash? You can add cash to your card at retail locations and the STA Plaza. 

Add value and passes

Once a payment method is added to your account, you can add value and passes to your card so you are ready to ride. 

Youth age 18 and under are eligible for Zero-Fare and do not have to add value to their cards. 

Fare capping

Easily check your fare capping progress in your account. 

You can also view all other card and account activity and download receipts.

Common questions

A physical Connect card and virtual eConnect card cannot be linked.

If a rider uses both a physical Connect card and an eConnect card, the two cards will have separate balances and fare capping totals. They can be managed under the same account but have different card numbers and pins.

Watch a video on how to create an eConnect card here. 

Yes, fare capping can be viewed on the Connect account through the STA Connect App or Connect account website.

In the app, on the home page, click “Fare Capping.” When logged in on the website, click “My Cards,” and under “Manage This Card,” click “Fare Capping.”

If a card is not linked to a Connect account, customers may call Customer Service at (509) 328-RIDE (7433), TTY 711 to request the card’s fare capping progress.

Watch a video on how to track your fare capping progress in the STA Connect app or on the account website. 

A physical Connect card can be linked to a Connect account by signing in, visiting “My Cards,” clicking “Add Card,” and entering the card’s number and pin.

This allows you to protect the balance on your card if it is lost, damaged or stolen.

Linking a card to a Connect account provides the following self-service functions:

  • View fare capping progress
  • Add money or passes
  • Start, pause or stop autoload
  • Lock and replace lost or stolen cards
  • Manage payment methods
  • View and export card activity, including ride history
  • View account activity and download receipts

Watch a video on how to link a physical card in the STA Connect app or on the account website. 

When signed in to the Connect account website, autoload can be found under “My Cards” and “Manage This Card”. Click the “Turn On Autoload” button and enter an amount of value you would like loaded to the card when it reaches a balance of $5 or less.

In the STA Connect App, “Turn On Autoload” can be found in the middle of the home screen under the “Passes” button.

Autoload can also be paused for a defined date range on the website or app.

Watch a video on how to turn on autoload in the STA Connect app or on the account website. 

STA uses rider data to in accordance to our Privacy Policy. Unless a user consents to such distribution, STA will not sell, lease, or give away personally identifiable information to other governments, organizations, or private businesses within the limits of the law.

Help & support

For immediate assistance, contact Customer Service at (509) 328-RIDE (7433), TTY 711.

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