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Issues With Your Pass

Common Issues

My pass or Smart Card has been damaged.

My Stored Value Smart Card is declined at the farebox, even though I know there is money on it.

As a safety measure, Stored Value Smart Cards go dormant after 14 days of non-use. Visit Customer Service at The Plaza to reactivate your Smart Card.

My paper bus pass has been “bad listed”.

Please visit Customer Service at The Plaza or call 509-328-RIDE (7433) for assistance. A Customer Service Representative will need to research your card. It can take up to 3 days to verify the card is valid.

University and School-Issued Passes Issues:

My student ID card isn’t working.

Verify that you are using the most recently issued ID card. If this is a brand new ID card, it can take up to 48 hours for the card to be entered into the system, so please wait 48 hours after the card was issued to attempt using it again. If you continue to have issues with you ID, see your school or university’s program administrator. Contact info below.

I’m a high school student and I’m having problems with a pass that was issued to me by a school and/or program.

Please see your school or program lead for assistance. Click here to find where to go at your school.

Other Student ID issues:

Please see your school or university’s program administrator for assistance. A list of contacts for many schools is below. Be sure to note the error message displayed by the fairbox, the route and time the issue occurred. This may be needed for troubleshooting the issue.

Resources for School-Issued Passes

Eastern Washington University

Parking and Transportation Office
101 Tawanka Hall
509-359-7275

Gonzaga University

Campus Card Services
Crosby Center, Lower Level
campuscardservices@gonzaga.edu
509-313-6506

On Track Academy

Spokane Community College

Spokane Falls Community College

Washington State University Spokane

Student Affairs
Academic Center, Room 130
spok.sa@wsu.edu
509-358-7978

Whitworth University

Other Organizations

City of Spokane

Employees having issues with your city issued bus pass, please see City of Spokane Human Resources.

Kendall Yards

Card holders having issues with your Kendal Yards issued bus pass, please visit the Kendal Yards Welcome Center at 1335 W. Summit Parkway, or call (509) 474-1316.

Spokane County

Employees having issues with your STA issued bus pass please visit Customer Service at The Plaza.

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