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Paratransit

Spokane Transit's Paratransit Services for People with Disabilities

Click here to view eligibility information and a link to the Paratransit Eligibility form.

NEW TECHNOLOGY: Use your smart phone to recieve real time arrival and departure times for Paratransit rides. Speak with your reservationist for more information and to get signed up at 509-328-1552.

Notice: Paratransit users may now cancel a trip up to ONE (1) hour before your scheduled pick-up time. Please continue to make trip cancellations as far in advance as possible by calling 509-328-1552.

Paratransit Service Area

Click the link to view a map of the current Paratransit Service Area. Spokane Transit Paratransit service is only provided inside the Paratransit Service Area. If you are unsure if your current address is inside the Service Area, call 509-325-6052 for information. Paratransit eligibility is not based on your address. Even if your current residence is outside the Service Area, you may still meet the eligibility requirements for Paratransit. You would be able to use Paratransit for all eligible trips that begin and end within the Service Area. 

All Paratransit trips must begin and end within the Paratransit Service Area. At present, this includes most of the areas in the cities of Cheney, Medical Lake, Airway Heights, Liberty Lake, Millwood, Spokane, and Spokane Valley. Fairchild Air Force Base and Spokane International Airport also are served.

The Paratransit service area is comparable to the area served by the regular, fixed-route bus system and conforms to the Americans with Disabilities Act. The service area is a corridor whose width extends ¾ of a mile on each side of and around each fixed route. However, the Paratransit service area never extends beyond Spokane Transit’s official boundary – the Public Transportation Benefit Area.

Paratransit Holiday Service Information

If your trip begins early in the morning or ends late at night, ask the Paratransit Reservationists to help you identify the corresponding pick-up/drop-off times that will most closely meet your travel needs. Call (509) 328-1552 for trip reservations. Please note that your reservation times also will depend on the length of your trip. Paratransit hours of service are comparable to the bus routes hours of service, as required by the Americans with Disabilities Act.   Holiday service is the same as Sunday service.

Click here to view the Paratransit Winter Operating Guidelines. 


Free Mobility Training

Spokane Transit offers free mobility training that can teach you or someone you know how to use the transit system. Click here for more information.


Guidelines for Spokane Transit's Door-to-Door Paratransit Van Service

New guidelines effective September 24, 2007. To learn more Click here.


What is Paratransit?

Paratransit is a wheelchair-accessible shared ride transportation service for individuals whose disability prevents them from using the regular fixed route buses. This means that a person must be unable, because of a disability, to get to or from the bus stop, get on or off a lift or ramp equipped bus, or successfully travel by bus to or from the destination.

Customer Handbook

To view the STA Paratransit Customer Handbook click here.

Future Service

Each year, Spokane Transit evaluates the regular fixed-route service and makes changes. Changes that increase or decrease the areas served by the fixed-route buses will be mirrored by changes to the Paratransit service area. Hours of service may change only when the hours of fixed route service increase or decrease.

Who is eligible for paratransit service?

Eligibility is based on limitations to an individual's abilities, not just the presence of a disability. Age or the inability to drive are not qualifying factors in and of themselves. All of Spokane Transit’s regular buses are fully accessible and equipped with ramps in order to board passengers who use wheelchairs.

An application for service is required. The application includes a section for verification of your disability from a licensed medical or mental health professional.

It is necessary to complete an application form if you wish to use the paratransit vans. You may obtain an application by downloading here, calling 328-1552 (TDD 327-6055) or by writing to:

Paratransit Applications
Spokane Transit - Paratransit

Mobility Center
701 W. Riverside Avenue
Spokane, WA 99201

Applications are generally processed within 7 to 10 business days. Recertification of eligibility will occur periodically.

Visitors from out of town

Paratransit riders visiting from out of town should contact STA for information about service during their stay. Click here for details.

How much is the paratransit fare?

Fare for paratransit is  $1.50 each way. Paratransit customers are welcome to schedule a guest (or guests if space is available) to bring on a trip. Each guest also pays $1.50 each way. Paratransit customers may register to bring a Personal Care Attendant (PCA) on a trip. PCAs ride free.

What are the hours and days of service for paratransit?

Earliest / Latest Pick-up Times

If your trip begins early in the morning or ends late at night, ask the Paratransit Reservationists to help you identify the corresponding pick-up/drop-off times that will most closely meet your travel needs. Call (509) 328-1552 for trip reservations. Please note that your reservation times also will depend on the length of your trip. Paratransit hours of service are comparable to the bus routes hours of service, as required by the Americans with Disabilities Act.  

Holiday service is the same as Sunday service.

Spokane Transit provides a Paratransit Rider Handbook with all the information our paratransit passengers need. View the handbook online or request a hard copy from us at 328-1552 or by emailing amitchell@spokanetransit.com.

Questions?

If you have any questions about this application or about paratransit service, please contact Paratransit Services at (509) 328-1552, TDD (509) 327-6055. Representatives are available 7 days a week, including holidays, from 8 a.m. to 5 p.m. You can also send an e-mail to amitchell@spokanetransit.com

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