Paratransit Fare

Connect fare system

The Connect fare system offers more access and better value to riders through online fare management, a new STA app on iOS or Android, money-saving features like fare capping, and more!

Many questions about Connect can be answered at

You can contact Customer Service at (509) 328-RIDE (7433) or Paratransit Reservations at (509) 328-1552 for answers to specific questions.

You can also send an e-mail to [email protected].  

A green circular logo features a white abstract design in the center with "STA Paratransit Fare" inscribed in uppercase letters, curving along the top and bottom of the circle.
A digital card design with the text "CONNECT BY SPOKANE TRANSIT" at the top. The background shows abstract images of bridges and buildings. The bottom right corner features the STA Paratransit Fare logo with stylized "ST" letters. The dominant colors are blue and green.
An identification card features the name "Johnathan Customer" with ID# 1234567890 and card number 1234 5678 9012 3456 7890, issued by Spokane Transit. It includes a logo, barcode, contact information:, (509) 328-7433, TTY Relay 711, and specifies it as an

Connect cards

The Connect card can be linked to your Paratransit account and will serve as your new Paratransit ID.

If you don’t want to wait for your card to arrive by mail, you can get a Connect card from the Customer Service counter at STA Plaza, but you must call Paratransit Reservations to link your Connect card to your Paratransit account at (509) 328-1552.

Loading value onto your Connect card

You can create a Connect account here and add a credit or debit card to load value online.

Value can also be added at STA Plaza using check, cash or a credit or debit card. Participating retail locations will also be able to add value to your card soon using cash or a credit or debit card.

Riding with your Connect card

Your Connect account will be charged the day of your trip. Be sure to have money to pay the fare in your account the same day your reservation is for. Cash payment options are still available.

Starting a Connect account (which is separate from a Paratransit account) lets you easily add value, check your balance and more!

Legacy Fares

Legacy passes will no longer be sold and are being replaced by the Connect card. Existing passes will still be accepted as fare if there is value remaining on the pass. 

Single-ride fare for paratransit is $2.00 each way. Paratransit customers are welcome to schedule a guest (or guests if space is available) to bring on a trip. Each guest also pays $2.00 each way. Paratransit customers may register to bring a Personal Care Attendant (PCA) on a trip. PCAs ride free.

Riders can pay the fare using cash or a Connect card. For information about the different fare options currently available, call the customer service department at 509-456-7277 or TTY: Relay 711.

Spokane Transit provides a Paratransit Rider Handbook with all the information our paratransit passengers need. View the handbook online or request a hard copy from us at 509-328-1552 or by emailing [email protected].


If you have any questions about Paratransit, please contact Paratransit Services at 509-328-1552. Representatives are available 7 days a week, including holidays, from 8 a.m. to 5 p.m. You can also send an e-mail to [email protected].  

Common questions

Under the Americans with Disabilities Act of 1990 and STA’s Rules of Conduct, when a customer establishes a pattern or practice of No-Shows for Paratransit trips, he/she risks suspension from service for a period of time.

A pattern or practice of No-Shows is automatically established when a customer fails to cancel three (3) or more trips during a monthly period and has been charged a No-Show for 10% or more of his/her trips for the month.

To review the entire No-Show Policy, click here.

Yes, a Connect card can be linked to the Paratransit account and will serve as a Paratransit ID. If you purchase your Connect card at STA Plaza or order one online, make sure you call Paratransit to link your Connect card to your Paratransit account. (509) 328-1552, TTY 711.

No, Paratransit customers do not have to tap their Connect card to pay. A Connect card can be linked to the Paratransit account and will serve as a Paratransit ID.

Initially, you will not be charged for your first Connect card through April 30, 2023, and then will be charged $5 for the Connect card starting March 1, 2023.

All Paratransit customers will receive a Connect card eventually. If you do not want to wait for yours in the mail you can buy a Connect card online, at STA Plaza, or over the phone at (509) 328-RIDE (7433).

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