Connect fare system
Many questions about Connect can be answered at spokanetransit.com/connect.
You can also send an e-mail to [email protected].
You will receive a Connect card by mail sometime after Oct. 1. The Connect card will be linked to your Paratransit account and will serve as your new Paratransit ID.
If you don’t want to wait for your card to arrive by mail, you can get a Connect card from the Customer Service counter at STA Plaza, but you must call Paratransit Reservations to link your Connect card to your Paratransit account at (509) 328-1552.
Loading value onto your Connect card
Riding with your Connect card
Your Connect account will be charged the day of your trip. Be sure to have money to pay the fare in your account the same day your reservation is for. Cash payment options are still available.
Starting a Connect account (which is separate from a Paratransit account) lets you easily add value, check your balance and more!
Legacy passes will no longer be sold and are being replaced by the Connect card. Existing passes will still be accepted as fare if there is value remaining on the pass.
Single-ride fare for paratransit is $2.00 each way. Paratransit customers are welcome to schedule a guest (or guests if space is available) to bring on a trip. Each guest also pays $2.00 each way. Paratransit customers may register to bring a Personal Care Attendant (PCA) on a trip. PCAs ride free.
Spokane Transit provides a Paratransit Rider Handbook with all the information our paratransit passengers need. View the handbook online or request a hard copy from us at 509-328-1552 or by emailing [email protected].
No, Paratransit customers do not have to tap their Connect card to pay. A Connect card can be linked to the Paratransit account and will serve as a Paratransit ID.
Initially, you will not be charged for your first Connect card through April 30, 2023, and then will be charged $5 for the Connect card starting March 1, 2023.