Connect fare system
The Connect fare system offers more access and better value to riders through online fare management, a new STA app on iOS or Android, money-saving features like fare capping, and more!
Many questions about Connect can be answered at spokanetransit.com/connect.
You can contact Customer Service at (509) 328-RIDE (7433) or Paratransit Reservations at (509) 328-1552 for answers to specific questions.
You can also send an e-mail to [email protected].
The Connect card can be linked to your Paratransit account and will serve as your new Paratransit ID.
If you don’t want to wait for your card to arrive by mail, you can get a Connect card from the Customer Service counter at STA Plaza, but you must call Paratransit Reservations to link your Connect card to your Paratransit account at (509) 328-1552.
Loading value onto your Connect card
You can create a Connect account here and add a credit or debit card to load value online.
Value can also be added at STA Plaza using check, cash or a credit or debit card. Participating retail locations will also be able to add value to your card soon using cash or a credit or debit card.
Riding with your Connect card
Your Connect account will be charged the day of your trip. Be sure to have money to pay the fare in your account the same day your reservation is for. Cash payment options are still available.
Starting a Connect account (which is separate from a Paratransit account) lets you easily add value, check your balance and more!
Legacy passes will no longer be sold and are being replaced by the Connect card. Existing passes will still be accepted as fare if there is value remaining on the pass.
Single-ride fare for paratransit is $2.00 each way. Paratransit customers are welcome to schedule a guest (or guests if space is available) to bring on a trip. Each guest also pays $2.00 each way. Paratransit customers may register to bring a Personal Care Attendant (PCA) on a trip. PCAs ride free.
Riders can pay the fare using cash or a Connect card. For information about the different fare options currently available, call the customer service department at 509-456-7277 or TTY: Relay 711.
Spokane Transit provides a Paratransit Rider Handbook with all the information our paratransit passengers need. View the handbook online or request a hard copy from us at 509-328-1552 or by emailing [email protected].
If you have any questions about Paratransit, please contact Paratransit Services at 509-328-1552. Representatives are available 7 days a week, including holidays, from 8 a.m. to 5 p.m. You can also send an e-mail to [email protected].
Yes, a Connect card can be linked to the Paratransit account and will serve as a Paratransit ID. If you purchase your Connect card at STA Plaza or order one online, make sure you call Paratransit to link your Connect card to your Paratransit account. (509) 328-1552, TTY 711.
No, Paratransit customers do not have to tap their Connect card to pay. A Connect card can be linked to the Paratransit account and will serve as a Paratransit ID.
Initially, you will not be charged for your first Connect card through April 30, 2023, and then will be charged $5 for the Connect card starting March 1, 2023.
All Paratransit customers will receive a Connect card eventually. If you do not want to wait for yours in the mail you can buy a Connect card online, at STA Plaza, or over the phone at (509) 328-RIDE (7433).
Paratransit customers can use the STA Connect app to manage their Connect account, add payment options, and set up autoload options for their physical Connect card. They can also view their fare capping progress. However, Paratransit customers cannot use an eConnect card in the app.