Mission, Priorities & Performance Measures
STA Mission Statement:
We are dedicated to providing safe, accessible, convenient, and efficient public transportation services to the Spokane region’s neighborhoods, and businesses and activity centers;
We are leaders in transportation and a valued partner in the community’s social fabric, economic infrastructure, and quality of life.
We aspire to be a source of pride for the region.
STA Organizational Priorities:
1. Ensure Safety
Emphasize safety of our customers and employees in all aspects of our operations.
2. Earn and Retain the Community’s Trust
Engender trust and accountability and satisfy and exceed the expectations of citizens, customers, and employees; increase ridership; provide service that is responsive and tailored to the area’s needs.
3. Provide Outstanding Customer Service
Provide consistently high-quality service to customers at every interaction with Spokane Transit; be rated by customers, the community, and employees as providing excellent customer service as measured annually in surveys.
4. Enable Organizational Development
Have a well-trained and highly productive workforce; promote healthy dialogue on important issues. Have an active and engaged Board of Directors.
5. Exemplify Financial Stewardship
Operate an efficient, cost-effective operation; maintain tight control of operational, administrative, and capital expenditures of public resources; establish reasonable, user-based revenue targets; plan for future operational and capital needs.
Each of the priorities stated above is tied to a set of objective, measureable Performance Measures. The goals/standards for each measure are set annually and approved by the Board of Directors. Our results are reported quarterly. Links to the most current quarterly report and the list of annual measures are listed below.
2019 Annual Strategic Plan:
Spokane Transit's 2019 Annual Strategic Plan was adopted by the Board of Directors on November 15, 2018. To view the plan, click here.