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FAQ (Frequently Asked Questions)

Overview of STA

What services does Spokane Transit provide?

How many vehicles make up Spokane Transit's fleet?

Who rides Spokane Transit?

When was Spokane Transit established?

What is the Public Transportation Benefit Area (PTBA)?

What is the Board of Directors' authority?

What is the Composition of the Board of Directors?

How are Board Members Appointed?

What is the Make-up of STA’s Workforce?

What is Spokane Transit’s operating budget?

Where are STA's Park & Ride lots located?

Can STA take me to the airport?

Need to Contact Us?

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 Overview of STA |  Top

Spokane Transit Authority (STA) is a municipal corporation formed in 1981 when the region's voters approved the establishment of a Public Transportation Benefit Area (PTBA). The regional board of Directors is primarily composed of elected officials from the jurisdictions within the PTBA, including Spokane County. Specifically, there are nine voting elected officials, two ex-officio elected officials from area small cities, and one non-voting labor representative.

 

The Chief Executive Officer, E. Susan Meyer, oversees the day-to-day operations of STA's Fixed Route bus service, Paratransit demand/response van service and the Vanpool program.

 

STA employs approximately 560 individuals, working out of four STA-owned locations in the Spokane region. The majority of these employees are vehicle operators and maintenance personnel.

 

What services does Spokane Transit provide? |  Top

Spokane Transit provides Fixed Route bus service on 40 different routes with 147 buses, 28 of which are hybrid (diesel-electric) vehicles. The agency provided 10,264,971 bus rides in 2017, a 0.03% increase over 2016.

STA’s Paratransit Service provides origin-to-destination, shared ride transportation for people who are disabled if the effects of their disabilities prevents them from using the regular bus. The Paratransit fleet of 112 lift-equipped vans provided 477,010 trips in 2017.

Vanpool is Spokane Transit's ride share program. Groups of five or more commuters share the cost of commuting and the ride to work together in an STA van driven by one of the commuters. In 2017, Vanpool made 178,457 trips and is currently operating 76 vanpools. 

Mobility Training is a free STA program that helps seniors and persons with disabilities gain more independence by learning to ride the bus.

 

How Many Vehicles Make Up Spokane Transit’s Fleet? |  Top

The 2017 fleet:

      Fixed Route Bus
      Diesel Buses (99)
      60 and 61-Foot Articulated Diesel Buses (20)
      Hybrid Buses (28)

      Paratransit
      Lift-Equipped Vans (112 - includes vans contracted through MV)

      Vanpool
      Vans (105)

 

Who Rides Spokane Transit? |  Top

Ridership is evenly split between males and females.

The majority of riders are between the ages of 19 and 34.

Most riders use the bus five days a week and have ridden for three years.

Our riders: 33% students, 46% employed, 11% unemployed, 10% retired or homemakers.

Sixty-eight percent of riders would not have regular transportation without STA.

 

When was Spokane Transit established? |  Top

Spokane area voters approved the formation of a public transportation benefit area in 1981.

 

What is the Public Transportation Benefit Area (PTBA)? |  Top

Much like a fire or school district, the PTBA is a special taxing district established by Washington State for the purpose of providing public transportation. Spokane Transit is the provider of public transportation services within the PTBA and is considered a municipal corporation. Click on the following link to read more about the PTBA: Public Transportation Benefit Area

 

What is the Board of Directors' Authority? |  Top

The Board of Directors provides legislative direction for STA and its administrators and approves its policies, budgets and long-term plans. The Board has the authority to levy sales taxes with voter approval up to 0.9%. In 2016, after more than 35 years at the effective rate of 0.6%, voters approved a phased-in 0.2% increase to bring STA's funding rate to 0.8% by 2019.

 

What is the Composition of the Board of Directors? |  Top

By state law, the Board is composed of a maximum of nine elected officials from the jurisdictions in the PTBA. These include Spokane County and the cities of Airway Heights, Cheney, Liberty Lake, Medical Lake, Spokane, Spokane Valley and Millwood. A non-voting Labor Representative also serves on the STA Board. Follow this link to view the current members of the STA Board.

How are Board Members Appointed? |  Top

Each city’s governing body and the Spokane County Commissioners appoint elected officials to serve on the STA Board.

 

What is the Make-up of STA’s Workforce? |  Top

STA employs approximately 560 individuals. The fixed route bus division accounts for 71% of the employees. Sixteen percent work in Paratransit and Vanpool and 13% of STA’s employees are in administrative positions.

E. Susan Meyer has been the Chief Executive Officer of Spokane Transit since June 2005.

Approximately 84% of Spokane Transit’s employees are represented by unions. Amalgamated Transit Union, Local 1015, is the largest union and represents fixed route bus drivers, mechanics, facility workers, customer service and some clerical positions.

AFSCME, Local 3939, represents all Paratransit operating positions.

Amalgamated Transit Union, Local 1598, represents fixed route and Paratransit supervisors.

 

What is Spokane Transit’s Operating Budget? |  Top

Click here to view STA's estimated operating budget.

 

Where are STA's Park & Ride lots located? |  Top

STA offers 11 Park and Ride lots throughout the region. Find the one that best meets your commuting needs:

North Spokane:

Ash Street & Five Mile Road

Hastings Road & Mayfair Road

South Spokane:

East 24th Avenue & Grand Blvd.

Southeast Boulevard & 31st Avenue

Downtown Spokane:

Jefferson Street & 4th Avenue

Arena/City Ticket Parking at 433 W. Boone Avenue

Cheney:

K Street & 1st Street

West Plains:

10810 Westbow Rd.

Spokane Valley:

4th Avenue & University Road

Mirabeau Parkway at 13209 East Indiana Avenue

Liberty Lake:

Mission Avenue & Country Vista Blvd.

 

Can STA take me to the airport?|  Top

Yes, service to the airport is available on Route #60. To view the full schedule click here.

 

Need to Contact Us? |  Top

Route and Schedule Information

Call Center - 328-RIDE (7433), TTY WA Relay 711
Hours: Mon - Fri - 6:00 a.m. to 8:00 p.m.
Saturdays - 6:30 a.m. to 8:00 p.m.
Sundays - 8:00 a.m. to 6:00 p.m.

Customer Service at the Plaza

Passes, IDs, lost & found
The Plaza, First Floor
701 West Riverside Avenue
Spokane, WA 99201

Hours: Mon - Fri - 6:00 a.m. to 6:00 p.m.
Saturdays - Noon to 5:00 p.m.
*Closed Sundays and Holidays

Ombudsman and Accessibility Officer

Emily Arneson
ombudsman@spokanetransit.com
Spokane Transit
1230 West Boone Avenue
Spokane, WA 99201
325-6094, TTY WA Relay 711

Paratransit Service

Information and reservations: 328-1552, TTY 327-6055
Open seven days a week, including holidays 8:00 a.m. to 5:00 p.m.

Vanpool Program

326-POOL (7665), TTY WA Relay 711
 

Administration

West 1230 Boone Avenue
Spokane, WA 99201
325-6000

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