FAQ (Frequently Asked Questions)
Overview of STA | Top
Spokane Transit Authority (STA) is a municipal corporation formed in 1981 when the region's voters approved the establishment of a Public Transportation Benefit Area (PTBA). The regional board of Directors is primarily composed of elected officials from the jurisdictions within the PTBA, including Spokane County. Specifically, there are nine voting elected officials, two ex-officio elected officials from area small cities, and one non-voting labor representative.
The Chief Executive Officer, E. Susan Meyer, oversees the day-to-day operations of STA's Fixed Route bus service, Paratransit demand/response van service and the Vanpool program.
STA employs approximately 560 individuals, working out of four STA-owned locations in the Spokane region. The majority of these employees are vehicle operators and maintenance personnel.
What services does Spokane Transit provide? | Top
Spokane Transit provides Fixed Route bus service on 40 different routes with 147 buses, 28 of which are hybrid (diesel-electric) vehicles. The agency provided 10,264,971 bus rides in 2017, a 0.03% increase over 2016.
STA’s Paratransit Service provides origin-to-destination, shared ride transportation for people who are disabled if the effects of their disabilities prevents them from using the regular bus. The Paratransit fleet of 112 lift-equipped vans provided 477,010 trips in 2017.
Vanpool is Spokane Transit's ride share program. Groups of five or more commuters share the cost of commuting and the ride to work together in an STA van driven by one of the commuters. In 2017, Vanpool made 178,457 trips and is currently operating 76 vanpools.
Mobility Training is a free STA program that helps seniors and persons with disabilities gain more independence by learning to ride the bus.
How Many Vehicles Make Up Spokane Transit’s Fleet? | Top
The 2017 fleet:
Fixed Route Bus
Diesel Buses (99)
60 and 61-Foot Articulated Diesel Buses (20)
Hybrid Buses (28)
Lift-Equipped Vans (112 - includes vans contracted through MV)
Who Rides Spokane Transit? | Top
Ridership is evenly split between males and females.
The majority of riders are between the ages of 19 and 34.
Most riders use the bus five days a week and have ridden for three years.
Our riders: 33% students, 46% employed, 11% unemployed, 10% retired or homemakers.
Sixty-eight percent of riders would not have regular transportation without STA.
When was Spokane Transit established? | Top
Spokane area voters approved the formation of a public transportation benefit area in 1981.
What is the Public Transportation Benefit Area (PTBA)? | Top
Much like a fire or school district, the PTBA is a special taxing district established by Washington State for the purpose of providing public transportation. Spokane Transit is the provider of public transportation services within the PTBA and is considered a municipal corporation. Click on the following link to read more about the PTBA: Public Transportation Benefit Area
What is the Board of Directors' Authority? | Top
The Board of Directors provides legislative direction for STA and its administrators and approves its policies, budgets and long-term plans. The Board has the authority to levy sales taxes with voter approval up to 0.9%. In 2016, after more than 35 years at the effective rate of 0.6%, voters approved a phased-in 0.2% increase to bring STA's funding rate to 0.8% by 2019.
What is the Composition of the Board of Directors? | Top
By state law, the Board is composed of a maximum of nine elected officials from the jurisdictions in the PTBA. These include Spokane County and the cities of Airway Heights, Cheney, Liberty Lake, Medical Lake, Spokane, Spokane Valley and Millwood. A non-voting Labor Representative also serves on the STA Board. Follow this link to view the current members of the STA Board.
How are Board Members Appointed? | Top
Each city’s governing body and the Spokane County Commissioners appoint elected officials to serve on the STA Board.
What is the Make-up of STA’s Workforce? | Top
STA employs approximately 560 individuals. The fixed route bus division accounts for 71% of the employees. Sixteen percent work in Paratransit and Vanpool and 13% of STA’s employees are in administrative positions.
E. Susan Meyer has been the Chief Executive Officer of Spokane Transit since June 2005.
Approximately 84% of Spokane Transit’s employees are represented by unions. Amalgamated Transit Union, Local 1015, is the largest union and represents fixed route bus drivers, mechanics, facility workers, customer service and some clerical positions.
AFSCME, Local 3939, represents all Paratransit operating positions.
Amalgamated Transit Union, Local 1598, represents fixed route and Paratransit supervisors.
What is Spokane Transit’s Operating Budget? | Top
Click here to view STA's estimated operating budget.
Where are STA's Park & Ride lots located? | Top
STA offers 13 Park and Ride lots throughout the region. Find the one that best meets your commuting needs here.
Can STA take me to the airport? | Top
Yes, service to the airport is available on Route #60. To view the full schedule click here.
Need to Contact Us? | Top
Route and Schedule Information
Call Center - 328-RIDE (7433), TTY WA Relay 711
Hours: Mon - Fri - 6:00 a.m. to 8:00 p.m.
Saturdays - 6:30 a.m. to 8:00 p.m.
Sundays - 8:00 a.m. to 6:00 p.m.
Customer Service at the Plaza
Passes, IDs, lost & found
The Plaza, First Floor
701 West Riverside Avenue
Spokane, WA 99201
Hours: Mon - Fri - 6:00 a.m. to 6:00 p.m.
Saturdays - Noon to 5:00 p.m.
*Closed Sundays and Holidays
Ombudsman and Accessibility Officer
1230 West Boone Avenue
Spokane, WA 99201
325-6094, TTY WA Relay 711
Information and reservations: 328-1552, TTY 327-6055
Open seven days a week, including holidays 8:00 a.m. to 5:00 p.m.
326-POOL (7665), TTY WA Relay 711
West 1230 Boone Avenue
Spokane, WA 99201